Website Support & Maintenance

Website Support & Maintenance

Your website will be in good hands

Routine Maintenance

We perform regular maintenance of your website and plugins to make sure that your website benefits fully from any updates and advancement in technology.

Performance and Security

We closely monitor and optimise your website to run smoothly without issues and protect your website from potential risks of hacking and going down.

Ad-hoc support

As your digital partner, we will assist you to make changes on your website to improve conversions, optimise the website speed, improve user experience and son on.

Phone & email support

You will be assigned with a dedicated account manager so you can email or call for anything you need regarding your website.

No Lock-in Contracts

We offer our plans on a month-to-month basis without any contract, as we believe in providing the best value for your investment.

Monthly Reporting

You will receive regular professional reports about your website and changes so you can track progress and be on top of everything.

Your website is valuable to your business. It must work well and be maintained to attract new customers.Contact us today to discuss how we can help you to run your website smoothly and increase your conversions.

Some of our recent portfolio

Studiomodus
Studiomodus
Brochure
View Case Study

Studiomodus

Ecommerce-Luxewalls
Luxewalls
Online Shop, Bespoke
View Case Study

Luxewalls

Online Store - My Family Book
My Family Book
Online Shop, Bespoke
View Case Study

My Family Book

Trusted By Australia's Leading Brands
What’s included in WordPress Support?

Spend less time on the technical parts of your website, and more on your marketing and other priorities.

Monthly updates

We perform monthly updates of WordPress core, themes, and plugins of your website to make sure the website is up to date and running smoothly.

Priority Support

You will be assigned with a dedicated account manager for ongoing support. And you will have access to priority phone and email support.

Security Monitor

We do security check and monitor performance from time to time to make sure your website is fully secured and running smoothly.

Backups

We backup your website regularly and store for 30 days so you can restore the website if something goes wrong for some reason.

Fix errors

We do regular spam filtering and cleansing to make sure website is clean and health. And also, optimise the database and fix 404 errors and broken links.

Ad-hoc support

We work with you and your marketing team to provide with ad-hoc support, make changes and improve the website conversion and performance.

How does Website Maintenance Plan work?

Get in touch

Get in touch

We would like to keep the process simple and easy so you can get support without any delay when you are in need. You can simply give us a call or email us. One of our web developers will take a look and give you a call to discuss the next steps.If you are having any issue on the website, you can also send us the WordPress admin login details or Web hosting login details to further investigate the issue. That will make the process quicker and we can come up with the solutions quickly.

Discuss the plan

Discuss the plan

Once we have a clear idea about your website and the backend system, we will come up with the right website maintenance and support plan for you. You can give us more idea about other issues during this stage so we can set the priorities for you. For example if you have issues with the website speed, performance, security, check out etc., let our developers know beforehand. Either we can address those issues on our maintenance plan or offer you a separate estimate if that's super urgent for you.

Get Started

Get Started

Once we all agree on the pricing and the process, we will plan out the routine maintenance on a monthly basis. We don't recommend to make any changes or work on the live website. So, we will back up your current website and create a staging server on our end. And then start fixing issues or updating the plugins & themes. Once everything is resolved, tested and signed off by you, we will push the changes to the live server. And our QA engineers will do the final testing on the live site to make sure everything is working fine.

Contact Us

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