Digital Account Manager

We are looking for a digital account manager who is responsible for the management of web projects, and relationships with particular clients.

  • Manage small to medium sized web projects.
  • Manage the relationships with assigned clients.
  • Operate as the lead point of contact for any and all matters specific to assigned clients.
  • Build and maintain strong, long-lasting customer relationships.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Communicate clearly the progress of the project with clients in a timely manner.
  • Handle customer queries as they arise, over the phone and email – good communication is the key.
  • Manage and solve conflicts with clients.
  • Achieve monthly project targets.
  • Attention to minor details on all projects requirements and during delivery.
  • Liaise with the technical team to assign a project and set deadline.
  • Handle selected new customer enquiries including phone and emails.
  • Daily Reporting.

Additional

  • Liaise with senior management team to build a digital marketing strategy.
  • Monitor market trends, competitive position & initiate corrective action.
  • Assist social media team to design, build and maintain company’s social media presence.
  • Brainstorm new and creative digital growth strategies.
  • Assist marketing department in SEO/SEM, marketing and social media campaigns.
  • Train assistant or junior team for a similar role.

Requirements

  • Highly professional at work.
  • Excellent verbal and written communications skills.
  • Ability to manage multiple projects at a time while paying strict attention to detail.
  • Experience in delivering client-focused solutions based on customer needs.
  • Excellent listening, negotiation and presentation skills.
  • Have an eye for design.
  • Experience in web industry – latest trends and demands.
  • Good team player.
  • Accountable and reliable on all assigned works and client relationship.

If you believe you have the skills and experience outlined above, please email us your resume at career@ourwebsite or fill the online form on right.

 

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