Digital Account Manager
We are looking for a digital account manager who is responsible for the management of web projects, and relationships with particular clients.
- Manage small to medium sized web projects.
- Manage the relationships with assigned clients.
- Operate as the lead point of contact for any and all matters specific to assigned clients.
- Build and maintain strong, long-lasting customer relationships.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Communicate clearly the progress of project with clients on timely manner.
- Handle customer queries as they arise, over the phone and email – good communication is the key.
- Manage and solve conflicts with clients.
- Achieve monthly project targets.
- Attention to minor details on all projects requirements and during delivery.
- Liaise with technical team to assign project and set deadline.
- Handle selected new customer enquiries including phone and emails.
- Daily Reporting.
- Liaise with senior management team to build digital marketing strategy.
- Monitor market trends, competitive position & initiate corrective action.
- Assist social media team to design, build and maintain company’s social media presence.
- Brainstorm new and creative digital growth strategies.
- Assist marketing department in SEO/SEM, marketing and social media campaigns.
- Train assistant or junior team for a similar role.
- Highly professional at work.
- Excellent verbal and written communications skills.
- Ability to manage multiple projects at a time while paying strict attention to detail.
- Experience in delivering client-focused solutions based on customer needs.
- Excellent listening, negotiation and presentation skills.
- Have an eye for design.
- Experience in web industry – latest trends and demands.
- Good team player.
- Accountable and reliable on all assigned works and client relationship.
If you believe you have the skills and experience outlined above, please email us your resume at career at nirmal.com.au or fill the online form on right.