Account Manager

Account Manager

We are looking for a digital account manager who is responsible for the management of web projects, and relationships with particular clients.


Responsibilities

  • Manage small to medium sized web projects
  • Manage the relationships with assigned clients
  • Operate as the lead point of contact for any and all matters specific to assigned clients
  • Build and maintain strong, long-lasting customer relationships
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate clearly the progress of the project with clients in a timely manner
  • Handle customer queries as they arise, over the phone and email – good communication is the key
  • Manage and solve conflicts with clients
  • Achieve monthly project targets
  • Attention to minor details on all projects requirements and during delivery
  • Liaise with the technical team to assign a project and set deadline
  • Handle selected new customer enquiries including phone and emails
  • Daily Reporting
  • Willingness to work extra hours to meet project timeline

Additional

  • Liaise with senior management team to build a digital marketing strategy.
  • Monitor market trends, competitive position & initiate corrective action.
  • Assist social media team to design, build and maintain company’s social media presence.
  • Brainstorm new and creative digital growth strategies.
  • Assist marketing department in SEO/SEM, marketing and social media campaigns.
  • Train assistant or junior team for a similar role.

Requirements

  • Highly professional at work
  • Excellent verbal and written communications skills
  • Ability to manage multiple projects at a time while paying strict attention to detail
  • Experience in delivering client-focused solutions based on customer needs
  • Excellent listening, negotiation and presentation skills
  • Have an eye for design
  • Experience in web industry – latest trends and demands
  • Good team player
  • Accountable and reliable on all assigned works and client relationship

 


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